Service Design Fails Series: The Trauma Therapist that Traumatized me
It’s been about six months and I’m still not over it. I really wanted to be able to assume good intention and move on but sometimes when I can’t sleep my experience with therapist and my frustration about how he got to be my therapist still keeps me up at night.
If you don’t know me, I am known on the Internet as big picture Roxi. I look critically at the bigger picture and HELP companies design services. That means when I have an experience like this, I’m looking at all of the things that went wrong along the way that led to this result.
It may seem like a rant and leave you wondering “why didn’t you just write a scathing review for this therapist?”. The answer is that the problems happened at a SERVICE level. It wasn’t just the therapist that is to blame for the situation. To tell stories like this to share how important it is to consider yourself as part of a system or part of a service when providing care or even customer support.
Without further ado, here’s the story…
I am a Canadian citizen that moved to London England for a job. I was dealing with a new country’s healthcare and mental healthcare systems. I had some mental health coverage through my work so I decided to use it.
